14-Day Return Policy

At the Cheap Laptop Company, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of receiving it, subject to the terms below.

Eligibility for Returns

• Items must be returned within 14 days of receipt.

• The item must be unused, in its original condition, and in the original packaging with all accessories and manuals included.

• Proof of purchase (receipt or order confirmation) is required.

• Returns are not accepted for digital products, personalised/customised items, or perishable goods unless faulty.

  
  

How to Initiate a Return

1. Contact Us: Email support@cheaplaptopcompany.co.uk within 14 days of receiving your order to request a return.

2. Receive Return Instructions: We will provide you with return instructions and, if applicable, a return label.

3. Pack and Ship: Securely pack the item in its original packaging and send it to the provided return address.

   
   

Return Shipping

• Customers are responsible for the return shipping costs unless the item is faulty or incorrect.

• We recommend using a tracked service to ensure safe delivery.

  
  

Refund Process

• Once we receive your return and confirm its condition, we will process your refund within 7 business days.

• Refunds will be issued to the original payment method.

• Shipping fees (if applicable) are non-refundable unless the return is due to a fault or an error on our part.

  
  

Exchanges

• If you wish to exchange an item, please contact us within 14 days of receiving your order.

• Exchanges are subject to stock availability.

  
  

Faulty or Incorrect Items

• If you receive a damaged, defective, or incorrect item, please contact us immediately.

• We will arrange a free return and either send a replacement or issue a full refund.

  
  

For any further queries, feel free to reach out to our customer service team at support@cheaplaptopcompany.co.uk